FAQ

Where can I buy Potion Kitchen products?

Potion Kitchen products are available on our website, click here for the full selection.

Also they are listed in several retail locations and online websites right here.

 

Which countries do you ship to?

We ship internationally, no matter where you are located you can receive your Potion Kitchen selfcare package!

 

How long will it take to receive my order?

For orders from Lebanon, your package will be delivered in the same or next business day within Beirut, in 2-3 business days for cities from Khaldeh to Tabarja and 3-6 business days for other locations.

For international orders, your package delivery time will depend on your country, kindly reach out to our team for as estimated delivery time.

For further information kindly consult the Delivery & Returns page.

 

Can I return my order?

Yes, you can return your Potion Kitchen products, if they meet the conditions, within 7 days after the delivery arrival date. For further information, please consult the Delivery & Returns page. 

 

I think my package is lost, what do I do?

We always strive to provide the best possible service. In case your package was lost or you received it damaged please reach out to us on +961 81 744 981 or via E-mail on hello@potionkitchen.com so we can help you as soon as possible.

 

Do you offer any discounts or promotions?

All discounts/promotions are announced via our social media channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.

For further information, kindly contact us on +961 81 744 981 or via E-mail on hello@potionkitchen.com

  

Which payments method do you accept?

For orders in Lebanon, you can pay using an international credit card or in cash, either in USD or in LBP at the daily market rate when your order is delivered. 

For international orders, you can pay using an international credit card. 

 

How long does it take to receive my refund?

Depending on your bank account it may take up to 7 days to receive your refund. You will receive the payment back on the account that you also paid from. Kindly note that we will refund your payment once we receive the products and make sure they are in good conditions.

 

Can I modify or cancel my order after it has been confirmed?

If before receiving your order you choose to edit or cancel it, simply email us at hello@potionkitchen.com and we will do our best to edit/cancel your order providing your items have not yet been dispatched. However, if your order has already been dispatched, it cannot be edited or cancelled.